Shipping, Returns & Refunds
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos firstname.lastname@example.org
Cancellations & Refunds:
All orders cancelled for change of mind are subject to a $20 administration fee, whether or not your order has shipped. If you order has been shipped, you (the buyer) will also be responsible for actual return shipping charges, plus the original cost of shipping. Refunds will only be issued to the original credit card that you use when placing your order. There will also be a restocking fee of $20, which is a warehouse cost.
If you purchase through Afterpay there will be an extra 8% of the total order that will not be refunded. Once an order has gone through Afterpay and it is then cancelled Afterpay do not refund the retailer (Presents & Gifts) the cost of their commission.
Postcodes we you need to contact us regarding postage as there may be an additional cost for some items. We can post anywhere, however for some postcodes you will need to contact us first for a quote.
|WA||6740||PRINCE REGENT RIVER|
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|